Shipping Policy

At Zabil Technologies, we process, dispatch, and deliver orders in a timely and reliable manner. This policy explains our shipping options, delivery timelines, delivery charges, in-store pickup, and customer responsibilities.

Order Processing

  • Orders are processed after payment has been successfully confirmed or after the order has been confirmed through an approved payment method.
  • Orders placed during working hours may be processed on the same day, depending on order time, product availability, and payment confirmation.
  • Orders placed outside working hours, on Sundays, or on public holidays are processed on the next business day.
  • Zabil Technologies may delay or cancel an order due to stock availability, payment verification issues, incorrect order information, or unforeseen circumstances. If this happens, the customer will be informed.

Delivery Options

We offer the following delivery options:

  • Delivery within Nairobi and other areas in Kenya, depending on location and order details.
  • In-store pickup from our Nairobi CBD shop.

Customers can choose the available delivery or pickup option during checkout.

Delivery Timelines

Estimated delivery timelines are as follows:

  • Nairobi: Same day or within 1 business day, depending on order time, payment confirmation, and availability.
  • Major towns in Kenya: 1 to 3 business days.
  • Remote areas: 2 to 5 business days.

Delivery timelines may vary due to weather conditions, courier delays, public holidays, customer location, stock availability, payment confirmation, or other external factors.

Shipping Charges

Shipping charges are calculated and displayed at checkout before order confirmation.

Current delivery charges are:

  • Small accessories: KSh 250
  • Standard electronics: KSh 500
  • Bulky items: KSh 1,200
  • In-store pickup from our Nairobi CBD shop: Free

Small accessories may include items such as cables, adapters, chargers, flash disks, memory cards, mouse, keyboards, small connectors, toners, cartridges, and similar light accessories.

Standard electronics may include items such as laptops, routers, switches, CCTV cameras, DVR/NVR units, projectors, scanners, external drives, and similar medium-sized electronics.

Bulky items may include items such as printers, desktop computers, monitors, UPS units, TV wall mounts, network cabinets, TV trolleys, binding machines, and other large or heavy items.

Where special delivery, bulk handling, remote-area delivery, or repeated delivery attempts are required, any additional delivery cost will be communicated before order confirmation where applicable.

In-Store Pickup

Customers may choose to collect their order from our shop:

Zabil Technologies
Sky Mall, 1st Floor, Shop 308
Luthuli Avenue, Nairobi CBD, Kenya

  • Customers selecting in-store pickup will be notified when their order is ready for collection.
  • Customers must present proof of purchase or order confirmation during pickup.
  • Pickup orders should be collected during normal business hours.

Order Tracking

  • Where applicable, tracking details will be provided once the order has been dispatched.
  • Customers are encouraged to remain reachable during the delivery period to avoid delays.
  • Courier tracking updates may depend on the courier provider used for delivery.

Delivery Requirements

Customers must provide accurate and complete delivery information, including:

  • Full name
  • Phone number
  • Physical address or clear location details
  • Any additional delivery instructions where necessary

Zabil Technologies is not responsible for delivery delays, failed deliveries, or extra delivery costs caused by incorrect or incomplete customer information.

Receiving Orders

When receiving an order, customers are advised to:

  • Check the package for visible damage before accepting it.
  • Confirm that the correct items have been delivered.
  • Report any delivery issue immediately or within the same day of delivery where possible.

Failed Deliveries

  • If a delivery attempt fails because the customer is unreachable, unavailable, or provided incorrect details, a second delivery attempt may be arranged.
  • Additional delivery charges may apply for repeated delivery attempts.
  • Orders that remain undelivered after multiple attempts may be returned to our store.
  • Re-delivery will be arranged at the customer’s cost where applicable.

Risk and Ownership

  • All goods remain the responsibility of Zabil Technologies until they are delivered to and accepted by the customer.
  • Once delivery is completed and accepted, responsibility for the goods transfers to the customer.

Damaged or Lost Shipments

If an item is received damaged or missing, customers should notify Zabil Technologies within the same day of delivery where possible.

We may request:

  • Photos of the package and product
  • Order details or proof of purchase
  • Delivery receipt or courier details where applicable

After reviewing the issue, Zabil Technologies may arrange repair, replacement, exchange, or refund through the original payment provider, subject to inspection and approval.

Contact Us

For shipping, delivery, tracking, or pickup support, contact us:

Phone: +254 798 130 000

Email: sales@zabiltechnologies.co.ke

Location: Sky Mall, 1st Floor, Shop 308, Luthuli Avenue, Nairobi CBD, Kenya

Open Hours: Monday – Saturday, 8:30 a.m. – 6:30 p.m. GMT+3