Terms of Service

Welcome to Zabil Technologies. These Terms of Service explain the rules and conditions that apply when you use our website, purchase our products, or engage our services. By using this website, placing an order, or purchasing from Zabil Technologies, you confirm that you have read, understood, and agreed to these Terms.

1. General Conditions

  • All products, orders, and services are subject to availability.
  • Zabil Technologies may decline, cancel, or delay an order where necessary due to stock availability, payment verification issues, incorrect product information, suspected fraud, or unforeseen circumstances.
  • Product prices, descriptions, images, specifications, and availability may be updated without prior notice.
  • We make reasonable effort to ensure product information is accurate, but minor differences in product packaging, color, accessories, or specifications may occur depending on supplier or manufacturer updates.

2. Orders and Payments

  • Orders are confirmed only after payment has been successfully received or approved through an authorized payment method.
  • Accepted payment options may include Lipa na M-Pesa, bank transfer, cash on delivery where available, and other authorized payment methods shown at checkout.
  • For online orders, full payment may be required before dispatch or delivery, unless another approved payment option is available at checkout.
  • Zabil Technologies may request payment verification before processing an order.
  • Where an order cannot be fulfilled after payment, the customer will be contacted and offered a suitable solution, which may include replacement, exchange, repair, or refund through the original payment provider, subject to inspection and approval where applicable.

3. Shipping and Delivery

  • Orders are processed after payment has been successfully confirmed or after the order has been confirmed through an approved payment method.
  • Processing is typically done within the same day or the next business day, depending on order time, product availability, and payment confirmation.
  • Orders placed outside working hours, on Sundays, or on public holidays will be processed on the next business day.
  • Delivery within Nairobi may be completed on the same day or within 1 business day, depending on order time, payment confirmation, stock availability, and customer location.
  • Delivery to major towns in Kenya may take 1 to 3 business days.
  • Delivery to remote areas may take 2 to 5 business days.
  • Delivery timelines may vary due to product availability, customer location, courier service, weather, public holidays, or other external factors.
  • Shipping charges are calculated and displayed at checkout before order confirmation.
  • Current delivery charges are: small accessories at KSh 250, standard electronics at KSh 500, and bulky items at KSh 1,200.
  • In-store pickup from our Nairobi CBD shop is available at no delivery charge.
  • Where special delivery, bulk handling, remote-area delivery, or repeated delivery attempts are required, any additional delivery cost will be communicated before order confirmation where applicable.

4. Customer Delivery Information

Customers must provide accurate and complete delivery information, including:

  • Full name
  • Phone number
  • Physical address or clear location details
  • Any additional delivery instructions where necessary

Zabil Technologies is not responsible for delivery delays, failed deliveries, or extra delivery charges caused by incorrect or incomplete customer information.

5. Returns, Exchanges, and Refunds

  • Products may be returned within 15 days from the date the customer receives the product, subject to the conditions in our Refund and Returns Policy.
  • Returned products must be unused, in the same condition as received, in the original packaging, and accompanied by the original receipt, invoice, order number, or proof of purchase.
  • Returned products must include all accessories, manuals, cables, warranty cards, and any free items supplied.
  • Eligible returns may be handled through repair, replacement, exchange, or refund through the original payment provider, subject to inspection and approval.
  • Refunds are only processed after the returned item has been received at our Nairobi CBD shop, inspected, and approved.
  • Approved refunds may take up to 7 business days to process after inspection and approval, depending on the payment provider.
  • Delivery, installation, setup, service, and handling fees are non-refundable unless the issue was caused by an error by Zabil Technologies.
  • Returns are handled at our physical shop. Customers should bring the product to our Nairobi CBD shop for inspection.

6. Products That Cannot Be Returned

Some items cannot be returned unless they are defective, damaged on arrival, or incorrectly supplied.

  • Software, license keys, activation codes, and digital products once opened, delivered, activated, or used.
  • Opened CDs, DVDs, operating systems, antivirus software, and other sealed media.
  • Consumables such as toner, ink cartridges, batteries, thermal paper, cleaning products, and similar items once opened or used.
  • Items damaged by power issues, incorrect use, poor installation, or unauthorized repair.
  • Custom-ordered, specially sourced, or clearance products, unless faulty or incorrectly supplied.
  • Products missing serial numbers, warranty labels, packaging, accessories, or proof of purchase.

7. Warranty and Product Support

  • Warranty terms vary depending on the product, brand, manufacturer, and warranty period.
  • Warranty support requires proof of purchase.
  • Products submitted for warranty may need inspection before repair, replacement, or exchange is approved.
  • Warranty does not cover physical damage, liquid damage, burnt components, power surge damage, misuse, negligence, unauthorized repair, tampering, incompatible accessories, or incorrect installation.
  • Software issues caused by customer installation, modification, or misuse are not covered unless stated otherwise by the manufacturer.

8. Product Use and Compatibility

  • Customers are responsible for checking product compatibility before purchase.
  • Zabil Technologies may provide guidance where possible, but final compatibility depends on the customer’s device, setup, installation environment, and intended use.
  • Incorrect installation, incompatible accessories, or improper use may void warranty or return eligibility.

9. Limitation of Liability

  • Zabil Technologies shall not be responsible for indirect, incidental, or consequential losses resulting from the use or inability to use our products or services.
  • Zabil Technologies shall not be liable for losses caused by courier delays, customer-provided incorrect information, third-party service interruptions, manufacturer defects outside warranty terms, or improper product use.
  • Our responsibility is limited to the product or service purchased, subject to applicable law and the terms stated in our policies.

10. Intellectual Property

  • All logos, trademarks, images, text, graphics, website content, and branding displayed on this website are owned by or licensed to Zabil Technologies.
  • Unauthorized use, copying, reproduction, distribution, or modification of our content is prohibited.

11. Website Use

  • You agree not to misuse this website, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.
  • Zabil Technologies may restrict access to the website or services where misuse, fraud, or suspicious activity is detected.

12. Updates to These Terms

  • Zabil Technologies may revise, update, or modify these Terms of Service at any time.
  • Updated terms will be posted on this website.
  • Continued use of our website, products, or services after updates means you accept the revised Terms.

13. Contact Information

For questions about orders, payments, shipping, returns, exchanges, refunds, or warranty support, contact us:

Phone: +254 798 130 000

Email: sales@zabiltechnologies.co.ke

Address: Sky Mall, 1st Floor, Shop F308, Luthuli Avenue, Nairobi CBD, Kenya

Open Hours: Monday – Saturday, 8:30 a.m. – 6:30 p.m. GMT+3

Zabil Technologies – Reliable. Affordable. Innovative.